!!! The comfort, safety and peace of our guests is the most important for Hello Hostel!!!!!!!!

The guest, who will pose a threat in administrator opinion, immediately will be moved out from hostel without repayment. In case of groups, leader of this group suppose to tell about rules in the hostel. In case of defection administrator has power to impose a penalty.


Registration of arrival in Hello Hostel from 14.00, and checking out has to be not later than 12.00. Before the settling, guest has to show an identification passport.


100% payments are made before settling. Payment form: cash, Visa, Master Card.


Please, return a key to the administrator every time as you leave the building of Hello Hostel.


In Hello Hostel smoking is FORBIDDEN. Penalty 5000 tenge

Alcohol and drugs

In Hello Hostel it is FORBIDDEN to take alcoholic drinks. Penalty 5000 tenge and moving out from hostel if administrator will see guests drinking alcohol or using drugs 


We have a system of self-service. We convincingly ask all guests to clean and wash for ourselves the dishes, and also to wipe after ourselves a table. For non-compliance with this situation the administration of hostel has the right to demand a penalty of 200-500 tenge. Also, we ask to sign products with a name of the guest and number of the room.

Washing and Ironing

All guests can use the washing machine and an ironing table absolutely free of charge.

Change of bed linen and cleaning of numbers

Changing of bed linen is once in a week. At the request of the guest and payment of 500 tenge, we will change bed linen in the same day. Damp cleaning of numbers and public zones, and also carrying out of garbage, is every day.

Observance of silence and visit of guests

For reasons of respect to other guests of hostel, we ask not to bring guests for long time, and also not to rustle from 23.00 till 09.00. It is FORBIDDEN to bring guests later 23:00.


We love kitties and doggies, however for reasons of hygiene and responsibility before other guests of hostel, accommodation of animals isn't allowed.

The children

Children can be younger than 5 years are placed free of charge without granting a separate place. Children can be more senior than 5 years are placed in number of any category. Children till 16 years can be placed only under the adult’s accompanied.

Personal property

For storage of things and values, the individual lockers in rooms, and also a luggage compartment are provided. Hello Hostel doesn't bear responsibility in case of loss, theft or damage of property.

Property of Hello Hostel

Guests are obliged to indemnify any damage caused to property of hostel as a result of accommodation violation of the rules.


The hostel bears responsibility only for room reservation.


Hello Hostel doesn't use personal information of guests out of hostel and doesn't transfer them to the third parties.


Hello Hostel has right to reject any order at discretion.