Data policies are General and may vary depending on room type. Please check out the description of Your room.
|Reservation cancellation||Check-in at Hello Hostel is from 14.00 and check-out must be made no later than 12.00. At arrival the guest must present the identity document.|
|Pets||We love cats and dogs, however, for reasons of hygiene and responsibility to the other hostel, accommodation, no Pets allowed.|
|Accept credit cards||VISA MasterCard|
|Payment||100% payment is due at check-in. Form of payment: cash, cashless.|
|Keys||The room key is secured 800 tenge. Please return the key to the administrator every time you leave the building Hello Hostel.|
|Smoking||At Hello Hostel are non-Smoking. Smoking in the premises is subject to a fine in the amount of 5000 KZT and threatens eviction|
|Alcohol and drugs||At Hello Hostel it is FORBIDDEN to drink alcohol. Those who violate the established rules of consumption of alcoholic beverages, and also seen in the use of drugs, will be fined in the amount of 5000 KZT and evicted from the hostel.|
|Kitchen||We have self-service system. We kindly ask all guests to clean up and wash the dishes and wipe the table. For failure to comply with this provision the property is entitled to demand a penalty of 200 to 500 tenge. Also, please sign the products the guest's name and room number.|
|Washing and Ironing||All guests can use the washing machine and the Ironing Board completely free.|
|Linen change and housekeeping||The change of bed linen once a week. Upon request and payment of 500 tenge, we will replace the bed in the same day. Wet cleaning of rooms and common areas, and rubbish removal are provided daily.|
|Observance of silence and visiting guests||For reasons of respect for other guests at the hostel, we ask you not to bring guests for a long time, and be quiet from 23.00 to 09.00. It is PROHIBITED to bring guests before 23:00.|
The procedure of booking is absolutely safe. All personal details are encrypted and processed in a secure mode. Personal information will only be used for booking.